Free Underground Parking - Entry via 101 Allen Street, Hamilton
576 Kingsford Smith Dr, Hamilton QLD 4007
FAQ | Frequently asked questions
What should I expect on my initial consultation?
Please arrive at least 10 minutes before your appointment to fill out your initial consultation form.
On the initial consultation, your physiotherapist will thoroughly assess you to determine the cause of your current issue. The physiotherapist then will explain the findings and construct an appropriate treatment plan that will be regularly reassessed to provide the best possible results. The normal treatment plan usually lasts between 6 – 12 weeks. Please wear comfortable clothes for your session.
Do I need a referral to see a physiotherapist?
If you hurt yourself at work and are claiming through WorkCover; are a Veteran’s Affair patient, or your Doctor gave you a care plan through EPC program, a referral from your Doctor is required. In any other circumstances, you can see us without a referral.
Do you have HICAPS facilities to claim directly my private health fund?
Yes, we do have HICAPS facilities and you will be able to claim your private health fund after your physiotherapy consultation. You will only need to pay the appropriate ‘’gap’’ fee depending on how much your insurance covers.
Can I use my private health fund to pay for my treatment?
Yes. Many private health insurances pay a rebate for each physiotherapy session. We use HICAPS system to arrange direct funds transfer of your rebate on the spot.
Do you have a parking?
You can park directly on Allen Street next to the clinic. We also have free underground parking available for our clients that is located under Portofino Aged Care.
Parking address: 101 Allen Street, Hamilton.
When you park underground you can access our clinic by using the elevator to the ground floor or escalator. We are located inside My Medical and Dental Centre.
What is your cancellation policy?
Our cancellation policy supports and respects the time commitment of our clients and our physiotherapists. We prefer it if you attend your appointment but if you are unable to, please give us at least 24 hours' notice so we can fill your spot.
If you cancel or re-book your appointment with less than 24 hours notice you will be charged 50% of the consultation fee. Please call our reception office to cancel your appointment.
What are the different types of headaches?
- Migraine headaches
- Tension-type headaches
- Cluster headaches
- Sinus headaches
- Hormone headaches
- Caffeine headaches
- Hypertension headaches
- Headaches after injury (Whiplash)